Effective date: 24 September 2025

1) Who we are

BeeBridge Ltd. (“BeeBridge”, “we”, “us”, “our”) is a European food export company registered in Malta.
Website: beebridge.eu
Email: [email protected]
Tel: +356 7714 4284
VAT/EORI: MT3202-0626

BeeBridge is the data controller for personal data collected on this site.

2) Scope

This policy explains how we process personal data when you:

• create an account (“Registration”)

• browse the site, add items to cart, or place orders (WooCommerce)

• contact us or opt in to marketing

3) Data we collect

• Identity & Contact: name, company, email, phone, billing/shipping address.

• Account Data: username, hashed password, preferences, order history.

• Transaction Data: orders, invoices, payments, refunds, customs details necessary for export/import.

• Payment Data: payment status and limited card metadata returned by our processor (we do not store full card details).

• Technical Data: IP address, device/browser details, pages viewed, cookies (see §10).

• Communications & Marketing: messages, support requests, consents, and marketing preferences.

4) Sources

• Information you submit on forms, checkout, or via email.

• Data collected automatically via cookies and similar technologies.

• Updates from logistics partners (e.g., delivery status) and payment providers (e.g., payment confirmation).

5) Purposes and legal bases

• Account creation and access (Contract).

• Order processing, delivery, and after-sales support (Contract).

• Trade, tax, and customs compliance (Legal obligation).

• Fraud prevention, site security, and service improvement (Legitimate interests).

• Direct marketing via email/SMS (Consent; you can withdraw at any time).

• Analytics and performance (Legitimate interests and/or Consent, depending on your cookie choices).

6) Sharing your data (categories)

We share personal data only as needed with:

• Hosting & IT providers supporting WordPress/WooCommerce and email.

• Payment processors and banks for payments and anti-fraud.

• Logistics and customs partners for fulfilment and import/export formalities, including activities in Japan.

• Professional advisers (accountants, auditors, legal).

• Public authorities when required by law.

All service providers must protect your data and act only on our instructions.

7) International transfers

Because we sell and deliver in Japan, some data may be transferred outside the EEA. We use appropriate safeguards (including the EU–Japan adequacy framework and/or Standard Contractual Clauses, where applicable) to protect your information.

8) Retention

• Accounts: retained while your account remains active; if inactive, deleted or anonymised after 24 months.

• Orders & invoices: retained for 10 years to meet VAT/statutory obligations.

• Support communications: retained for 24 months after closure unless required longer to establish or defend legal claims.

• Marketing data: retained until you opt out or after prolonged inactivity.

9) Your rights

You may access, rectify, erase, restrict, object (including to direct marketing), and port your data; and withdraw consent where processing relies on consent.
To exercise rights: [email protected] or +356 7714 4284.
You can also lodge a complaint with Malta’s supervisory authority, the Information and Data Protection Commissioner (IDPC).

10) Cookies (WooCommerce essentials)

Our store uses necessary cookies so cart and checkout work properly. Additional analytics/advertising cookies (if enabled) are controlled by your consent choices.

If we activate analytics or advertising tools in the future, their cookies and purposes will appear in the cookie banner where you can manage consent.

11) Security

We apply technical and organisational measures to protect personal data, including TLS encryption, access controls, and least-privilege practices. While no method is 100% secure, we continually improve our safeguards.

12) Registration & age

This site is intended for adults and business users. We do not knowingly register users under 18.

13) Marketing

We send marketing communications only if you opt in (or where permitted for existing customers). You can unsubscribe at any time via the link in our emails or by contacting us.

14) Changes to this policy

We may update this policy from time to time. Material changes will be highlighted on this page. The “Effective date” above shows the latest version.

15) Contact

Questions or requests about privacy and data protection:
BeeBridge Ltd. • [email protected] • +356 7714 4284