Returns & Refund Policy — BeeBridge Ltd.

Overview

BeeBridge operates as a B2B European food export partner. Due to the nature of our products and international logistics, returns and refunds are strictly limited and handled on a case-by-case basis.

Standard retail-style returns do not apply to most BeeBridge shipments.

Eligibility for Returns

Returns may only be considered if:

• The product is unused and in its original condition
• The product remains in original packaging
• A valid proof of purchase (invoice or Purchase Order) is provided
• The request is submitted within 30 days of delivery

All return requests must be approved by BeeBridge before any goods are shipped back.

Non-Returnable Products

Due to regulatory and sanitary constraints, the following items are not eligible for return:

• Perishable goods (including all food, seafood, meat, dairy, honey, and POAO products)
• Temperature-controlled shipments
• Custom-packed or private label products
• Opened, used, or altered items
• Products requiring sanitary certification
• Hazardous or regulated materials

Partial Refunds (If Applicable)

In limited cases, partial refunds may be issued where:

• Goods arrive damaged and are documented upon receipt
• Items are incomplete due to confirmed logistics error
• Product quality deviates from agreed specification (subject to verification)

All claims must be supported with:

• Photographic evidence
• Delivery documentation
• Immediate notification (within 48 hours of receipt)

Refund Process

Once a claim is reviewed and approved:

• BeeBridge will confirm acceptance or rejection in writing
• Approved refunds will be processed to the original payment method
• Processing time depends on banking and trade finance channels

Late or Missing Refunds

If a refund has not been received:

1. Check your bank account
2. Contact your payment provider
3. Contact your bank

If the issue persists, contact:
📩 [email protected]

Sale Items

Discounted or special pricing shipments are non-refundable, unless a defect or compliance issue is confirmed.

Exchanges

Exchanges are only considered where:

• The product is defective
• The product is damaged prior to delivery

Approved exchanges will be coordinated through BeeBridge logistics channels.

Shipping Returns

Returns are only accepted if formally approved.

If approved:

• Goods must be shipped to the designated BeeBridge facility
• Return shipping costs are the responsibility of the buyer
• Shipping fees are non-refundable
• Return freight may be deducted from any approved refund

For high-value shipments, trackable and insured transport is strongly recommended.

BeeBridge does not guarantee receipt of returned goods without proper documentation and tracking.

Important Note (Export Goods)

Most BeeBridge shipments involve:

• International freight
• Sanitary certification
• Regulated food products

Once goods have cleared export and entered destination markets, returns are generally not feasible.

All transactions are therefore expected to be validated before shipment.

Contact

For all return or refund inquiries:

📩 [email protected]
📞 +356 7714 4284

BeeBridge Ltd.
Structured European Food Export — Built for Professional Importers